Missed calls
A missed call can become an immediate text thread instead of a lost lead.
SMS intake automation
Turn missed calls and messy texts into qualified service leads.
We build SMS intake flows for local service businesses, starting with residential cleaning. The system captures requests, asks the right follow-up questions, summarizes the lead, and keeps owner approval in place before quotes, bookings, deposits, or sensitive replies go out.
Why it matters
Service leads often arrive when nobody is ready to work them.
A prospect texts from the car, calls after hours, sends a photo, or asks for a price with only half the details. Without a clear intake path, good leads sit too long or get quoted before the scope is understood.
Incomplete scope
The system asks for details like location, timing, service type, photos, and constraints.
Owner bottlenecks
Owners review a concise summary and approve the next reply instead of rebuilding context.
Quote risk
Firm pricing and schedule promises stay gated until the business approves them.
No-response leads
Follow-up drafts can be queued while preserving opt-out handling and audit history.
Payment handoff
Approved jobs can move toward Stripe-hosted deposits and final balance tracking.
What does a missed lead cost?
One unanswered inquiry can be worth more than the first job.
For a service business, the cost is not just the missed appointment. It can be the first visit, the recurring work, the referral, and the time spent trying to recover the lead after the customer has already moved on.
A simple estimate range for many local service appointments.
Recurring or follow-on work can make the original lead much larger.
Fast follow-up keeps the conversation alive while intent is still high.
Example: if three missed calls a month could have produced one $250 job, that is $3,000 a year before repeat service or referrals.
Offer
Start with one vertical-specific intake flow.
Map the intake
We document how leads arrive, what details matter, what should be blocked, and when the owner must approve.
Build the pilot
We create a focused SMS workflow with lead states, approved questions, reply drafts, and provider handoff points.
Add the next version
Once the first flow works, we can build a separate version for another type of local service business.
Service verticals
SMS intake, tailored by business type.
A cleaning company would use the cleaning version. An auto detailer would use the auto detail version. Each slice can become its own page as we build the service, with cleaning first.
Click to learn more about the active service vertical.
SMS Intake
Fast text follow-up for service leads
Auto detail
Coming soon
Junk removal
Coming soon
Property maintenance
Coming soon
Other home services
Coming soon
Core functions
What the pilot should prove.
Lead capture
Inbound SMS, missed-call follow-up, web form handoff, and source tracking in one workflow.
AI summary draft
Structured lead summary, missing fields, risk flags, suggested next question, and draft reply.
Human approval
Review gates for pricing, scheduling, payment, complaints, sensitive requests, and unsupported scope.
Provider handoff
Twilio-ready outbound events, Stripe deposit path, webhook reconciliation plan, and audit records.
Follow-up logic
No-response recovery, booking CTA reminders, opt-out compliance, and owner takeover options.
Business-specific setup
Questions, safeguards, and next steps are adjusted for the kind of service business using the intake.
What you get
A practical intake system, not a vague chatbot.
- ✓Mapped intake questions and escalation rules for the first vertical.
- ✓Draft SMS scripts, reply templates, and owner approval logic.
- ✓Lead status workflow and audit trail for reviewable actions.
- ✓Implementation plan for Twilio, Stripe, storage, and deployment.
- ✓Expansion plan for the next service verticals after the pilot is validated.
Trust and control
The first version should be conservative. It can draft, summarize, collect missing details, and prepare next actions, while the owner approves customer-facing quotes, booking commitments, refund/payment answers, and unusual situations.
Customers should never be asked to send card details by SMS. Payment steps should use secure hosted links and signed provider webhooks.
SMS compliance, A2P registration, opt-out handling, and provider setup must be completed before production messaging.
Request a demo flow
Want to see how this would work for your service business?
Start with one vertical. We will map the intake, identify approval gates, and show the smallest useful SMS workflow before building too much.