Cleaning SMS Intake flow

From missed call to booked cleaning.

This walkthrough shows how a cleaning lead can be recovered by text, qualified with a few clear questions, summarized for the owner, and moved toward a booking without handing control to a chatbot.

Request a demo flow Back to SMS Intake

BrightNest Cleaning Owner approved

Missed call: new cleaning inquiry

Hi, this is BrightNest Cleaning. Sorry we missed you. We can help by text. What type of cleaning do you need and what city/ZIP are you in? Reply STOP to opt out.

Move-out clean in Johnson City. 3 bed, 2 bath, about 1,650 sq ft. Hoping for Friday.

Thanks. Are there pets, heavy buildup, or any add-ons like oven/fridge interior? Photos of the kitchen and bathrooms are helpful.

Owner view: move-out lead, Friday timing, high value, photos requested before firm range.

Approved reply: This looks like a good fit. After reviewing photos, we can confirm a range and offer Friday afternoon or Monday morning.

Friday works. Send the deposit link and we’ll reserve it.

What happens behind the scenes

A simple flow with owner control at the right moments.

Recover the lead

The missed call becomes a quick text thread while the prospect still has buying intent.

Collect cleaning details

The system asks for ZIP, clean type, home size, timing, pets, add-ons, condition, and photos when needed.

Summarize for the owner

The owner sees a concise lead summary, missing fields, risk flags, and suggested next reply.

Approve the customer reply

Quotes, booking promises, unusual scope, and deposit links stay gated behind owner approval.

Move toward booking

The customer receives a clear CTA: send photos, confirm a slot, approve the range, or pay a hosted deposit.